Halyk Info
You need to temporarily block the card:
• In Halyk:
choose the card and go to "Locks", enable "Temporary Lock".
• Via the contact center:
Call 7111 from your mobile phone and temporarily block the card.
• In Halyk:
choose the card and go to "Locks", enable "Temporary Lock".
• Via the contact center:
Call 7111 from your mobile phone and temporarily block the card.
If you lost your card, you need to temporarily block it:
• In Halyk:
choose the card and go to “Block,” enable “Temporary Block”
• Via the contact center:
Call 7111 from your mobile phone to temporarily block the card.
For permanent card blocking, please visit a bank outlet to reissue the card.
• In Halyk:
choose the card and go to “Block,” enable “Temporary Block”
• Via the contact center:
Call 7111 from your mobile phone to temporarily block the card.
For permanent card blocking, please visit a bank outlet to reissue the card.
If you lost your card, you need to temporarily block it:
• In Halyk:
choose the card and go to “Block,” enable “Temporary Block”
• Via the contact center:
Call 7111 from your mobile phone to temporarily block the card.
For permanent card blocking, please visit a bank branch to reissue the card.
• In Halyk:
choose the card and go to “Block,” enable “Temporary Block”
• Via the contact center:
Call 7111 from your mobile phone to temporarily block the card.
For permanent card blocking, please visit a bank branch to reissue the card.
Using Halyk app is safe. To log in to your account, you need to know your phone number and unique password. In case of three incorrect password attempts in Halyk, your account will be automatically blocked.
A transfer to a blocked card will be credited if the top-up was made Via a bank teller.
If your card was blocked Via Halyk, you can unblock it yourself in Halyk App. To do this:
• open Halyk
• choose the card
• go to “Settings”
• disable the “Temporary Block” option
If you previously requested a permanent card block service, you will need to contact a bank outlet for reissuance to unblock the card.
• open Halyk
• choose the card
• go to “Settings”
• disable the “Temporary Block” option
If you previously requested a permanent card block service, you will need to contact a bank outlet for reissuance to unblock the card.
In case of unauthorized transactions, you must temporarily block the card Via Halyk or the contact center by calling 7111.
You can temporarily block the card Via Halyk as follows:
• In Halyk:
choose the card and go to “Settings,” and enable “Temporary Block.”
• Via the contact center:
Call 7111 from your mobile phone and temporarily block the card.
To find out the reason for the funds withdrawal, you must contact the nearest bank branch.
You can temporarily block the card Via Halyk as follows:
• In Halyk:
choose the card and go to “Settings,” and enable “Temporary Block.”
• Via the contact center:
Call 7111 from your mobile phone and temporarily block the card.
To find out the reason for the funds withdrawal, you must contact the nearest bank branch.
You can set card limits in Halyk:
• Click on the desired card
• choose “Settings”
• In the “Card Limits”/“Spending Limits” section
• choose “Set Limits”
• Click on the desired card
• choose “Settings”
• In the “Card Limits”/“Spending Limits” section
• choose “Set Limits”
If you need a card urgently, you can re-issue your Halyk card within 5 minutes at any outlet of the bank, on the same service terms and conditions, and start using it immediately, the funds on your card will be available.
You can easily set PIN code in Halyk app: choose the desired card, go to PIN code - Set/change PIN code
Important! To activate a new PIN code, insert the card into any Halyk ATM, and conduct any transaction at the ATM.
You can also wait for your retained card to be delivered to a bank outlet:
• Within 5 business days, you will receive an SMS with the address of the outlet where you can pick up your card. The list of retained card delivery outlets in your city is available at the link below.
• Until you receive your card, you can continue to use your card, having previously removed the temporary blocking in Halyk app: choose the card you forgot at the ATM, in the “Settings” section disable the “Temporary blocking” option.
You can also remove the blocking by contacting the Call Center at 7111.
Once the card is unblocked and until you receive it, you can perform all transactions:
- Add the card to Apple Pay, Google Pay, Samsung Pay, and pay with your smartphone.
For instructions on how to set up contactless payments, please refer to the dedicated sections.
- Pay for mobile communication, Internet, cable TV, utilities, and more than 6,000 other services in Halyk app without any fees.
- Make transfers to any card and by phone number in Halyk
- Withdraw cash from Halyk ATMs without a card
In case you forgot your card in the ATM of another bank: contact the call center of the bank where you forgot your card.
You can easily set PIN code in Halyk app: choose the desired card, go to PIN code - Set/change PIN code
Important! To activate a new PIN code, insert the card into any Halyk ATM, and conduct any transaction at the ATM.
You can also wait for your retained card to be delivered to a bank outlet:
• Within 5 business days, you will receive an SMS with the address of the outlet where you can pick up your card. The list of retained card delivery outlets in your city is available at the link below.
• Until you receive your card, you can continue to use your card, having previously removed the temporary blocking in Halyk app: choose the card you forgot at the ATM, in the “Settings” section disable the “Temporary blocking” option.
You can also remove the blocking by contacting the Call Center at 7111.
Once the card is unblocked and until you receive it, you can perform all transactions:
- Add the card to Apple Pay, Google Pay, Samsung Pay, and pay with your smartphone.
For instructions on how to set up contactless payments, please refer to the dedicated sections.
- Pay for mobile communication, Internet, cable TV, utilities, and more than 6,000 other services in Halyk app without any fees.
- Make transfers to any card and by phone number in Halyk
- Withdraw cash from Halyk ATMs without a card
In case you forgot your card in the ATM of another bank: contact the call center of the bank where you forgot your card.