Now anyone can become a Halyk Bank customer! By completing full registration in the Halyk app, you will gain access to all Halyk Bank products and online services.
1. Download the Halyk app from Play Market for Android or from the App Store for iOS (iPhone).
2. Open the app and click “Login/Registration”:
• Enter the code received via SMS sent to your phone number.
• Enter your IIN and read the Terms and Conditions of the Privacy Policy.
• Complete video identity verification according to the instructions.
• Set a 4-digit numeric access code for future app login.
Done! Enjoy all the benefits of Halyk 24/7 worldwide.

Registration in Halyk is temporarily unavailable for customers without an identity document (identity card, foreign resident permit in the Republic of Kazakhstan, or passport of the Republic of Kazakhstan).
Registration with passport data is available on the Android platform starting from version 5.16.0.

Not all Halyk products and services will be available to you. To gain access to all of the Bank’s online products, you need to complete full registration in Halyk, which will take just a few minutes of your time.

The lite version of Halyk provides access to:
• Halyk Wallet electronic wallet
• Contactless payments via Apple Pay and QR code
• Payments with Halyk bonuses
• Instant transfers within Halyk (to a mobile phone number, to a QR code, to a Halyk Bank customer’s card)
• Bill payments in the Halyk app with no fees
• Payments with accumulated bonuses for mobile communication, utilities, transportation, and other services
• Halyk Info – your personal assistant, which will answer more than 1,000 questions
• Halyk Maps – quick search for the nearest outlet and ATMs
• Push notifications
• Personal assistant, who will answer any questions and provide advice on products and services in a 24/7 chat

You can log in to the Halyk app in one of several ways: Face ID, Touch ID, a 4-digit passcode, or password login.

Open and log in to the Halyk app:
• In the “Menu” section, choose “Profile and Settings”
• Choose “Face ID Authorization” / “Biometric Authorization” and activate the toggle.
Done! Use biometrics to log in to Halyk.

The Halyk app automatically generates a secure, encrypted password for the customer in accordance with the Bank’s password policy. You can change your current password via the following option in the app: Menu - Profile and Settings - Change Password

Access to the web version of Halyk is only possible with a password. You can only change your current password via the following option in the Halyk app: Menu - Profile and Settings - Change Password.

You need to complete full registration in Halyk with facial biometric identification to see your accounts.

Yes, you will be able to complete full registration later, after logging into Halyk. The "Register" option will be available to you, or you can complete full registration when receiving a Bank product.

Your trusted number is your registered mobile phone number, which serves as your login for Halyk, is used for SMS notifications, and allows you to access services when calling the contact center at 7111.
If your mobile phone number is not registered with Halyk Bank or changed, you need to set it up.
You can set up and change your trusted number:
1) in Halyk app (during full registration with video identity verification);
2) at a bank outlet;
3) at Halyk Bank ATM located outside of bank outlets:
• insert your card into the ATM and enter your PIN code
• choose “Additional Services,” then “Trusted Number”
• enter your phone number and click “Continue”
• SMS will be sent to your trusted number
• enter the code received in the SMS

Halyk Bank’s electronic signature is equivalent to a handwritten signature, allowing Bank customers to sign documents online in Halyk app without visiting outlet, or when receiving a product at a Bank outlet. A document certified with Your Halyk Bank electronic signature has the same legal validity as a paper document.

Halyk Bank’s Electronic Digital Signature (EDS) allows you to sign all Bank documents both in the Halyk app and at a Bank outlet.

• In the Halyk app, after completing full registration. By clicking the "Next" after entering your phone number and IIN during full registration, you confirm the issuance of a Halyk Bank EDS by signing the Application for Issuance of Halyk Bank EDS with an SMS code. A compulsory condition for obtaining Halyk Bank EDS is passing video identity verification according to the biometric identification instructions.
• At Bank outlet, by signing the Application for Issuance of Halyk Bank EDS with a handwritten signature.

Halyk Bank EDS is valid for 3 years from the date of its issuance. Reissuance of the signature occurs upon expiration of the key, with a repeat of the verification stages.

Yes, no one but you will be able to use your Halyk Bank Electronic Digital Signature (EDS).
To obtain a Halyk Bank EDS, you need to complete several verification steps: video identity confirmation, a scan of your identity document, and confirmation via an SMS code. The use of the Halyk Bank EDS is regulated by the Law of the Republic of Kazakhstan dated 1 January, 2003, "On Electronic Document and Electronic Digital Information.

A trusted device is a personal device (smartphone, tablet) or a stationary personal computer or laptop whose trust has been confirmed via the online registration process in Halyk with identity verification: facial recognition, ID scan, or confirmation via SMS code.

Your device shall be trusted in order to obtain an online loan, arrange an installment plan, increase transfer and payment limits, and much more.

Trusted device setup occurs during online registration in Halyk:
1) Download the Halyk app from Google Play for Android or the App Store for iOS (iPhone)
2) Open Halyk and click “Register”
3) Set up a trusted device during the registration process

* For customers registered in the Halyk app, open the app, go to “Menu,” and use the “Complete Registration” function to gain more features. If this button is missing, it is recommended to go via the online registration process again.

Halyk app is available to customers in three languages: Kazakh, Russian, and English. The app settings allow the customer to choose their preferred language:

• On Halyk app login screen
• In the upper right corner, tap the Menu icon (3 lines)
• Choose “Settings,” then “Language,” and choose the app language

For some Android mobile devices, the language displayed in Halyk app depends on the language setting of the mobile device. That is, if the mobile device settings are in Kazakh, Halyk app will also be available in Kazakh. For iOS devices, simply change the language within the Bank app.

Halyk app automatically generates a secure, encrypted password for the customer in accordance with the Bank's password policy. To change your current password:
• Log in to the Halyk app
• In the “Menu” section, choose “Profile and Settings”
• Choose “Change Password”
• Create your password and click “Next”

Done! Use your new password to log in to Halyk.

You need to re-register or restore access by clicking the “Forgot Access Code?” / “Forgot Password?” button and set a 4-digit access code during the process.

New customers:
1. Download Halyk app
2. Complete the registration process and set a 4-digit passcode.

Existing customers:
1. Delete the Halyk app from your phone
2. Download the app again
3. Register or restore access by clicking the “Forgot passcode?”/“Forgot password?” button and set a 4-digit passcode during the process.