In accordance with the requirements of the Legislation, in the event of overdue debt arising, the Bank has the right to issue a payment demand and enforce it within the limits of the Law, up to 50% of the funds credited to the customer’s account. At the same time, the amount of money maintained in the customer’s current account shall be at least twice the living wage.
In this regard, in the event of overdue debt arising, the Bank will issue a payment demand (PD) for current and card accounts in the amount of the overdue debt.
If the amount in the customer’s current account is less than the living wage, the payment demand will not be enforced.
Subsequent enforcement of a partially enforced payment demand will be carried out as funds are credited to the current account, within the limits of 50% of each incoming amount to the customer's current account, provided that the balance in the current account remains no less than twice the subsistence minimum.

One of the following options is recommended:
1) Set up a standing order from the money sender to fully repay the overdue debt (100%) from all accounts in the Bank, which can be submitted via:
• Payment terminal: in the “Banking Operations” section, under the “Set up a standing order” tab;
• Bank outlets.

2) If the customer has not set up a standing order to fully repay the overdue debt, the customer shall ensure sufficient funds are available to repay the debt in accordance with the Law:

• if the debt amount is less than the amount of the Living Wage, they shall replenish their account with the amount of the “Living Wage” plus the debt amount;
Example:
Debt amount = KZT 20,000, the payment order will also be for KZT 20,000. The customer shall ensure at least KZT 101,702 is available in the account (the living wage is KZT 50,851).

• if the debt amount is greater than the amount of the Living Wage, the customer shall ensure twice the debt amount, as in this case, the 50% rule for issuing a payment order shall be taken into account.
Example:
Debt amount = KZT 55,000, the payment order will also be for KZT 55,000. The customer shall ensure at least KZT 110,000 is available in the account.

One active standing order from the money sender is sufficient, and it will apply to all existing loans with the Bank.

Yes, however, in the event of overdue debt arising, in accordance with the requirements of the Legislation, the Bank has the right to issue a payment demand and enforce it within the limits of the Law, up to a maximum of 50% of the funds credited to the customer’s account, while preserving the living wage.

Upon providing a standing order from the money sender in the Bank’s system, a corresponding flag is automatically set, based on which funds will be debited to repay the overdue debt at the end of the operational day.