If you lost your card, you need to temporarily block it:

• In Halyk:
choose the card and go to “Block,” enable “Temporary Block”

• Via the contact center:
Call 7111 from your mobile phone to temporarily block the card.

For permanent card blocking, please visit a bank branch to reissue the card.

Using Halyk app is safe. To log in to your account, you need to know your phone number and unique password. In case of three incorrect password attempts in Halyk, your account will be automatically blocked.

A transfer to a blocked card will be credited if the top-up was made Via a bank teller.

In case of unauthorized transactions, you must temporarily block the card Via Halyk or the contact center by calling 7111.

You can temporarily block the card Via Halyk as follows:

• In Halyk:
choose the card and go to “Settings,” and enable “Temporary Block.”

• Via the contact center:
Call 7111 from your mobile phone and temporarily block the card.

To find out the reason for the funds withdrawal, you must contact the nearest bank branch.