Your trusted number is your registered mobile phone number, which serves as your login for Halyk, is used for SMS notifications, and allows you to access services when calling the contact center at 7111.
If your mobile phone number is not registered with Halyk Bank or changed, you need to set it up.
You can set up and change your trusted number:
1) in Halyk app (during full registration with video identity verification);
2) at a bank outlet;
3) at Halyk Bank ATM located outside of bank outlets:
• insert your card into the ATM and enter your PIN code
• choose “Additional Services,” then “Trusted Number”
• enter your phone number and click “Continue”
• SMS will be sent to your trusted number
• enter the code received in the SMS

You can replenish My card via:
• ATM with Cash-In functionality
• fee-free via Halyk Bank payment terminals
• card-to-card transfer via Halyk
• other Banks supporting card-to-card transfers
• bank outlets cash desks
The fee for replenishing the card via ATMs, terminals, or transfer via Halyk is KZT 0.

You can pay by card:
• purchases anywhere
• make payments in the Halyk app
• pay for purchases with your smartphone without a card via Apple Pay, Google Pay, Samsung Pay, and QR code.

If you have not activated your card since receiving it, you can refuse the credit card without any fees.

Yes, use the Halyk app on your smartphone. It will give you access not only to your card balance, but also to hundreds of online operations: payments, transfers, withdrawals, top-ups, loans, installment purchases, tour bookings, and much more.

1. Download the Halyk app from Play Market for Android or from the App Store for iOS (iPhone)
2. Open the app and tap “Login/Register”:
• Enter the code received via SMS sent to your mobile number
• Enter your IIN and read the Terms fnd Conditions of the Privacy Policy
• Complete video identity verification according to the instructions
• Set a 4-digit access code for future app logins
Done! Enjoy all the benefits of Halyk 24/7 worldwide.

Registration in Halyk is temporarily unavailable for customers without identity documents (ID card, foreign resident permit in the Republic of Kazakhstan, passport of the Republic of Kazakhstan).
Registration with passport details is available on the Android platform starting from version 5.16.0.

You can find out your available balance and bonus points on the card:
• In the Halyk app
• At any Halyk Bank ATM, choose the “Available Balance” option
• By calling the contact center at 7111 and requesting the “Available Balance/Bonus Points” service, then entering the last 4 digits of your card.

Yes, you can pay for purchases with your smartphone without a card using Apple Pay, Google Pay, Samsung Pay, and QR code payment.
You can find more details in the dedicated sections.

Yes, you can.

You can find out your debt via Halyk or by calling the Contact Center - 7111.

Credit cards are valid for 5 years from the date of issue.

You can replenish a blocked or expired card via Halyk Bank ATM with an active card account.

The credit limit will automatically be unlocked the day after the debt is repaid. In the case of overdue debt of 90 days or more, the credit limit cannot be automatically unlocked.

Pay for your purchases with bonuses!
• Pay for purchases and services with bonuses, either in part or in full, within the Halyk Club partner network.
• Pay for utilities, mobile communications, internet, and other services in Halyk Super App.

Keep an eye out for promos with increased bonuses on the bank's website and in Halyk Super App.

*There are special features and exceptions regarding the awarding of bonuses"

You can obtain your card statement online in PDF format:

• In Halyk’s web version:
- choose the desired card and click on “Statement”
- After chooseing the statement period, click on “Download statement in PDF”

• In the Halyk app:
- After chooseing the statement period, click on the PDF icon.
To receive a stamped statement, please visit any bank outlet.

When paying for services online, the amount may be blocked for up to 15 calendar days. This is because the payment was made to other organizations, and the Bank is waiting a confirming financial payment document. If confirmation is received within 15 calendar days, the amount will be debited and transferred. If confirmation is not received within 15 days, the blocked amount will be fully returned to the card used for the payment on the 16th day.
If you have any questions, please contact the unified contact center at 7111.

Find out your account number/IBAN in Halyk app:
• Choose your Card
• Click on the "Details" option and copy your account number in the IBAN field.
You can also share your card details for transfers in this section.

If you need to receive a notification about opening a 20-digit account, choose the card in the "Accounts" section, click on it, and then click on "Account Notification".

To withdraw cash without a card, use the “Withdraw Money Without a Card (at any Halyk Bank ATM)” service (Cash by code) in Halyk app:
• Open the “Transfers” section in Halyk app.
• Choose “Withdraw Money Without a Card (at any Halyk Bank ATM).”
• Enter the amount you want to withdraw and your mobile phone number.
• Confirm the transfer via SMS.
• You will receive two SMS codes needed for withdrawal at the ATM.
• To withdraw cash at Halyk Bank ATM, press any button.
• Choose “Cash Withdrawal by Code.”
• Enter the amount you sent to the ATM and both parts of the code from the SMS.
Done! You have withdrawn cash without a card.

Terms and conditions for withdrawing cash without a card at Halyk Bank ATMs:
• Fee:
- benefits – 0%;
• Maximum withdrawal amount via trusted device: per transaction – USD 750, per day – USD 2,500, per month – USD 10,000.
• Maximum withdrawal amount via untrusted device: per transaction – USD 750 / KZT 300,000, per day – USD 1,200 / KZT 500,000, per month – USD 10,000 / KZT 4,200,000.
• Minimum withdrawal amount – KZT 2,000.
• The withdrawal amount should be a multiple of KZT 1,000 (an amount of KZT 3,000 is not available for withdrawal).
• The code is valid for 24 hours.