To apply for a place in the online queue, go to the Halyk app:
• Log in to the app
• Go to "Loans" - "Online Queue"
• Read the terms and proceed further.

The queue is formed automatically in the order of application based on the date and time of submission. It is impossible to change or improve your assigned place in the queue.

You will receive an SMS or Push notification from the Bank. Within 10 calendar days, you shall visit a Bank outlet to apply for a loan.
It is also important to note that if you are married, the presence of your spouse is mandatory.

The queue is formed exclusively online. An alternative queue (e.g., via outlet or by phone) is not available.

No. Only one application per customer is allowed in the queue.

It is not possible. You can only withdraw from the queue – in this case, your application will be removed from the general queue.

The waiting time depends on the limit allocated by the operator of the program Kazakhstan Fund for Sustainable Development JSC

The queue moves as the limit provided by the operator of the program Kazakhstan Fund for Sustainable Development JSC becomes available.

No documents are required to join the queue; joining is done online.

Yes, it is possible. Having a queue for this program does not prohibit applying for other mortgage products.
Important! However, according to the program terms, one of the mandatory requirements is the absence of housing owned, including by the spouse, for the last 18 months within the territory of the Republic of Kazakhstan.
This means that when your queue comes up and you apply for financing, the Bank will verify this condition – and may refuse to issue the loan.

No, transferring or re-registering the queue is not possible. The queue is assigned to the applicant and cannot be transferred to third parties, including spouses.

Yes, you can. However, you can only participate in the 7-20-25 program once.

No. The Bank does not have the right to cancel the application unilaterally. Withdrawal from the queue is only possible at the customer's initiative.

10 calendar days after the Bank sends the notification.

Your queue will be automatically canceled. Re-applying for the queue is possible, but your position in the queue will not be saved.

Due to the limit and high demand, the Bank limits the application period for a loan.

Yes, you can re-submit an application to join the queue, but only after completely withdrawing from the previous application.

After submitting the application, you can independently check your queue in the Halyk app in the section: Loans - Online Queue.

Yes, you can withdraw from the queue at any time before receiving an invitation from the Bank. After withdrawal, the application is removed from the queue.

No, after submitting the application, you cannot change the data. If necessary, you can withdraw from the queue and submit a new application.

The size of the limit is determined by the program operator, Kazakhstan Fund for Sustainable Development JSC