To apply for a place in the online queue, go to the Halyk app:
• Log in to the app
• Go to "Loans" - "Online Queue"
• Read the terms and conditions and proceed further

The queue is generated automatically in the order of application based on the date and time of submission. It is impossible to change or improve your queue number.

You will receive an SMS or Push notification from the Bank. Within 10 calendar days, you should visit a Bank outlet to apply for a loan.
It is important to note that if you are married, the presence of your spouse is mandatory.

The queue is formed exclusively online. An alternative queue (e.g., via outlet or phone) is not available.

No. Only one application is allowed per customer in the queue.

No, you can't. You can only cancel your place in the queue – in this case, your application will be removed from the general queue.

Waiting time depends on the limit allocated by the operator of the program of Kazakhstan Sustainability Fund JSC

The queue progresses as the limit provided by the operator of the Kazakhstan Sustainability Fund JSC program becomes available.

No documents are required to join the queue; queueing is completed online.

Yes, that is possible. Being in the queue for this program does not prohibit applying for other mortgage products.
Important! However, according to the program terms and conditions, one of the compulsory requirements is the absence of housing owned, including the spouse, for the last 18 months within the territory of the Republic of Kazakhstan.
This means that when your turn comes and you submit an application for financing, the Bank will verify this term and condition – and may refuse to issue the loan.

No, transferring or re-registering the queue is not possible. The queue is assigned to the applicant and cannot be transferred to third parties, including spouses.

Yes, you can resubmit the application to be placed on the waiting list, but only after completely canceling the previous application.

After submitting your application, you can check your queue in Halyk app in Loans - Online Queue section

10 calendar days.

Your queue will be automatically canceled. You can re-apply for a queue, but your position in the queue will not be saved.

Due to a limit and high demand, the Bank is restricting the application period for loans.

Yes, you can. However, you can participate in the 7-20-25 program only once.

No. The Bank does not have the right to unilaterally cancel an application. Refusing the queue is only possible at the customer’s initiative.

Yes, you can refuse the waiting list at any time before receiving an invitation from the Bank. Once you refuse, your application will be removed from the waiting list.

No, once an application was submitted, the data cannot be changed. If necessary, you can refuse the queue and submit a new application.

The limit size is set by the program operator - Kazakhstan Fund for Sustainability JSC.