You need to temporarily block the card:

• In Halyk:
choose the card and go to "Locks", enable "Temporary Lock".

• Via the contact center:
Call 7111 from your mobile phone and temporarily block the card.

If you lost your card, you need to temporarily block it:

• In Halyk:
choose the card and go to “Block,” enable “Temporary Block”

• Via the contact center:
Call 7111 from your mobile phone to temporarily block the card.

For permanent card blocking, please visit a bank branch to reissue the card.

A transfer to a blocked card will be credited if the top-up was made Via a bank teller.

If your card was blocked via Halyk, you can unblock it yourself in Halyk App. To do this (if you have the app):
• open Halyk
• choose the card
• go to “Settings”
• disable the “Temporary Block” option

If you previously requested a permanent card block service, you will need to contact a bank outlet to reissue a card.

In case of unauthorized transactions, you must temporarily block the card Via Halyk or the contact center by calling 7111.

You can temporarily block the card Via Halyk as follows:

• In Halyk:
choose the card and go to “Settings,” and enable “Temporary Block.”

• Via the contact center:
Call 7111 from your mobile phone and temporarily block the card.

To find out the reason for the funds withdrawal, you must contact the nearest bank branch.