Mastercard World Elite

More than 1,300 lounges worldwide:

• Unlimited visits per year for cardholders

How to use the offer:

1. At the entrance to the business lounge, inform the staff that you are a member of the Lounge Key program and present your Mastercard World Elite Imperial card, boarding pass, and ID.
2. You can view the business lounges at airports participating in the program and the number of visits available in the Lounge Key app.

The cost of each visit that is not free under the terms and conditions of the program, as well as all guest visits (more than 12 visits per year) is USD 32.

• Over 450 offers from 330+ partners
• Online and offline in 25 countries around the world
• Cashback up to 20%, on average – about 10%
• Money is returned to your card account within 60 days

To view offers available for your card, you need to register on the program website.

Terms and conditions of participation in the program:

• Payment needs to be made via Mastercard World Elite premium card
• The purchase needs to be made at a Program partner's retail outlet abroad or in its online store, in the specified currency, depending on the terms and conditions of the offer
• Some offers have additional terms and conditions, such as: compulsory pre-registration on the program website and adding the offer to the card, purchase for an amount not less than the specified amount, restriction on the number and/or amount of payments.

• Allows cardholders to bypass regular lines and move to the priority lane.
• The Mastercard World Elite Imperial card offers unlimited passes per year.

The cost of each visit that is not free under the terms and conditions of the program, as well as all guest visits, is EUR 17.80 per person.

How to use:

1. Register if you are not already registered in the Mastercard Travel Experiences app or follow the link.
   
2. Choose the “Reservations” section, then in the "Upcoming" section, choose "Book a Fast Track".
3. Choose the country and airport. Enter the date and time, number of visitors, last name and first name in Latin characters as indicated on the ticket, and flight number.
4. A personal concierge will send you a voucher with a QR code, which you need to present to pass through Fast Track.

Spend your time before departure in comfortable VIP/CIP lounges at Kazakhstan's international airports.

You can wait for your flight in maximum comfort, complete all pre- and post-flight formalities, including passport and customs control, as well as check-in for your flight (depending on the terms and conditions of each airport).

• Astana VIP/CIP lounges – 1 free pass per month*
• Almaty VIP/CIP lounges – 1 free pass per month*

* Promotion in partnership with MasterCard for a 100% bonus refund for payment of access to airport VIP/CIP lounges (until 1 December, 2025).

How to use the service:

1. Go to the VIP/CIP lounge desk, show your Visa Infinite premium card to the employee and tell them that you want to use the service.
2. After presentation, the card will be checked for free access using a validation terminal. If the card is active and free access is available, the desk employee will provide the service free of charge.

Concierge service

A personal concierge will answer any questions and help you use the services. Details on the website.

How to use it?
You can contact Lifestyle Managers via WhatsApp, Viber, Telegram, Facebook, email, or by calling at +7 727 355 19 00:

1. Follow the link from your mobile phone.
2. Choose your preferred messenger and click on the icon.
3. Register in the Chatbot window that opens (confirm your IIN, mobile phone number, and add the SMS code).