Voice Biometrics

Voice Biometrics is a technology used to verify a person's identity by person’s unique vocal attributes.

Using voice biometrics

Voice biometrics verifies your identity when you call the Call Center by voice, without any request for personal data.

Voice biometrics – benefits 

• Voice biometrics uses the uniqueness of your voice, captures many voice attributes during a conversation with an operator, including sound and rhythm, ensuring reliable security of your data vs. other authentication methods
• Voice biometrics detect natural speech only
• It can distinguish the slightest difference between two voices, including very similar voices or the voices of twins
• It is not a recording that can be played back or converted to original speech
• Voice biometrics works with different languages

Tariff rate

Is all about stronger security and convenience - voice biometrics, a free service

The service connects automatically with the customer consent to the collection and processing of personal data, in accordance with the Law of the Republic of Kazakhstan "On personal data and protection", Art. 7-1 "Collection, processing of personal data”.

• First, you need to call 7111 (Call Center) from your trusted number and leave a request for voiceprint, as well as voice the code word. The operator can ask more questions.
• After successful voiceprint collection, an SMS notification will be sent to your trusted number.
• Next time, when a customer calls the Contact Center, the system will again create a voice model and compare it with the master voice. The operator will see the results of comparison on the screen. If the voice authentication is successful, the operator can provide the customer with the necessary information or complete operations at the customer’s request without any additional details.

To disconnect the service, call 7111 or call one of the below mobile phone numbers and follow the consultant's instructions.

• Beeline +7 (705) 927-80-03
• Kcell +7 (778) 037-80-03

To reconnect the service, please call 7111