Find out your account number/IBAN in Halyk app:
• Choose your Card
• Click on the "Details" option and copy your account number in the IBAN field.
You can also share your card details for transfers in this section.

If you need to receive a notification about opening a 20-digit account, choose the card in the "Accounts" section, click on it, and then click on "Account Notification".

1. Via Halyk app:
• Open Halyk and choose the desired card
• Go to “PIN Code”
• Choose “PIN Code Setup/Change” and follow the instructions
• Confirm the PIN code change with the code from SMS

Important! To activate the new PIN code, insert the card into any Halyk Bank ATM and perform any operation at the ATM.

2. Via ATM:
• Send SMS with the text: EPIN**** (**** – the last 4 digits of the card) to number 7111. For example, EPIN1234
• You will receive SMS with ePIN code to your number, valid for 2 hours*
• Insert the card into any Halyk Bank ATM and enter received ePIN
• At the ATM, choose the “PIN Code Setup/Change” section and set your own PIN code
Done! PIN code is set.

* If you do not change the ePIN to a PIN code within 2 hours at the ATM, re-obtain the ePIN using one of the following methods:
• Via SMS: send SMS with the text: EPIN**** (**** – the last 4 digits of the card) to number 7111. For example, EPIN1234
• Via the contact center: call 7111 and choose “Get card service” then “Get temporary PIN code for the card”

You can change your PIN using one of the following methods:

1. Change PIN in Halyk:
If you forgot your PIN or want to set a different one, use Halyk app:
• Open Halyk and choose the desired card
• Go to “PIN code”
• Choose “PIN code setup/change” and follow the instructions
• Confirm the PIN change with the code from SMS

Important! To activate the new PIN, insert the card into any Halyk Bank ATM and perform any transaction at the ATM.

2. Change PIN at Halyk Bank ATM:
• Insert the card and enter your current PIN
• Choose the “PIN code setup/change” option
• Enter your new PIN
• Confirm your new PIN

Done! The ATM will issue a receipt confirming successful PIN setup.

Your trusted number is your registered mobile phone number, which serves as your login for Halyk, is used for SMS notifications, and allows you to access services when calling the contact center at 7111.
If your mobile phone number is not registered with Halyk Bank or changed, you need to set it up.
You can set up and change your trusted number:
1) in Halyk app (during full registration with video identity verification);
2) at a bank outlet;
3) at Halyk Bank ATM located outside of bank outlets:
• insert your card into the ATM and enter your PIN code
• choose “Additional Services,” then “Trusted Number”
• enter your phone number and click “Continue”
• SMS will be sent to your trusted number
• enter the code received in the SMS

This type of account is intended solely for its designated purpose, and depositing other funds onto your special benefits account is prohibited.

You can pay with a special benefit card:
• make purchases with the card anywhere
• make payments in Halyk app

You can find out the available amount and the number of bonuses on the card:
• In Halyk mobile app
• At any Halyk Bank ATM, choose the “Available amount on card” option
• In the contact center at 7111

The service is unavailable for Union Pay cards.

The service is unavailable for Union Pay cards.

To withdraw cash without a card, use the “Withdraw Money Without a Card (at any Halyk Bank ATM)” service (Cash by code) in Halyk app:
• Open the “Transfers” section in Halyk app.
• Choose “Withdraw Money Without a Card (at any Halyk Bank ATM).”
• Enter the amount you want to withdraw and your mobile phone number.
• Confirm the transfer via SMS.
• You will receive two SMS codes needed for withdrawal at the ATM.
• To withdraw cash at Halyk Bank ATM, press any button.
• Choose “Cash Withdrawal by Code.”
• Enter the amount you sent to the ATM and both parts of the code from the SMS.
Done! You have withdrawn cash without a card.

Terms and conditions for withdrawing cash without a card at Halyk Bank ATMs:
• Fee:
- benefits – 0%;
• Maximum withdrawal amount via trusted device: per transaction – USD 750, per day – USD 2,500, per month – USD 10,000.
• Maximum withdrawal amount via untrusted device: per transaction – USD 750 / KZT 300,000, per day – USD 1,200 / KZT 500,000, per month – USD 10,000 / KZT 4,200,000.
• Minimum withdrawal amount – KZT 2,000.
• The withdrawal amount should be a multiple of KZT 1,000 (an amount of KZT 3,000 is not available for withdrawal).
• The code is valid for 24 hours.

Withdraw cash with a single touch via NFC-enabled Halyk Bank ATM.

Benefits:
• Reliability – eliminates the risk of your card being retained by the ATM
• Convenience – simply hold your smartphone or card to the reader

How to use NFC technology:
• Take NFC-enabled smartphone, enable this option on your smartphone, or take a physical plastic card
• Ensure the ATM supports NFC
• Hold your smartphone or card to the reader and enter your PIN code

What transactions can be performed at NFC-enabled Halyk Bank ATM:
• VISA, Mastercard cards – all operations except PIN code change
• Smartphones with linked VISA cards – cash withdrawal and balance check

If your card does not have a PIN code or you forgot it, set a PIN code for your card:
• In Halyk app, set PIN code
• Open Halyk, choose the desired card on the Home
• Go to “PIN Code”
• Choose “Set/Change PIN Code” and follow the instructions
• Confirm the PIN code change with the code from SMS

• KZT 0 - between Halyk Bank cards via Halyk
• KZT 200 from Halyk Bank card to card of another bank in the Republic of Kazakhstan via Halyk*
• KZT 200 between cards of other banks in the Republic of Kazakhstan via Halyk*
• USD 2 from Halyk Bank card to international cards (equivalent in the transfer currency)
• “Withdraw Money Without a Card” service (at any Halyk Bank ATM) – salary, pension, benefits, deposit funds – 0%
• From any bank card in the Republic of Kazakhstan to international cards (equivalent in the transfer currency) minimum - 1% (min. 2 USD) at Halyk Bank ATMs
• Transfers from Halyk Bank cards via apps of other banks in the Republic of Kazakhstan to VISA and Master Card cards - 0.95% (min KZT 150)

*for users not registered with Halyk (or for cards of other banks) - 0.85%, min. KZT 250, max. KZT 700

You can open additional card online in Halyk App: in the “Accounts” section, choose the card – click “Order a card”, then choose “Open an additional card”.

An additional card will be issued to your existing account and delivered to you.

You can easily set a PIN code in Halyk App: choose the desired card, then choose “PIN code” – “Set/change PIN code”.
Important! To activate the new PIN code, insert the card into any Halyk Bank ATM and perform any transaction at the ATM.

You can also wait for your retained card to be delivered to bank outlet:
• You will receive SMS message with the address of the branch where you can pick up your card within 5 business days. You can find a list of outlets issuing retained cards in your city at the link below.
• Until you receive the card, you can continue using your card after temporarily unblocking it in Halyk App: choose the card you forgot in the ATM – in the “Blocks” section, disable the “Temporary block” option.
You can also remove the block by calling the Contact Center at 7111.
After unlocking the card and before receiving it, you can perform all operations:
- Add the card to Apple Pay, Google Pay, Samsung Pay and pay with your smartphone.
Refer to the dedicated sections for instructions on setting up contactless payments.
- Pay in Halyk App without fees for mobile communication, internet, cable television, utilities and more than 6000 other services.
- Transfer to any cards and by phone number in Halyk
- Withdraw cash at Halyk Bank ATM without a card

If you forgot your card in another bank's ATM: contact the contact center of the bank where you forgot your card.

You can obtain your card statement online in PDF format:

• In Halyk’s web version:
- Choose the desired card and click on “Statement”
- After chossing the statement period, click on “Download statement in PDF”

• In Halyk mobile app:
- After choosing the statement period, click on PDF icon

To receive a stamped statement, please visit any bank outlet.

An additional special card for benefits is a card issued to the Card Account holder's Card Account.
The need to open an additional card may arise for the following reasons:
• card retained in ATM
• loss or theft of the primary card
• other reasons

Opening an additional card for the cardholder is possible online in the Halyk App:
• In the “Accounts” section, choose the card.
• Tap “Order a card”, then choose “Open an additional card”.

An additional card will be issued for your existing account and delivered to you.

To activate the additional card, set a PIN code:
• Open the Halyk App and choose the desired card.
• Choose “PIN code” - “Set/change PIN code” and follow the instructions.
• Confirm the PIN code change with the code from SMS.

Important! To activate the new PIN code, make any transaction at an ATM.

Attention! When reissuing a card, you should close the existing card at any bank outlet to avoid double debiting of the annual service fee for both the existing and reissued cards.

To close the card, you need to visit the nearest Bank outlet. You need to have an identity document with you.

Currently, transfers from Halyk Bank UnionPay card to UnionPay cards of foreign banks are temporarily unavailable due to technical maintenance.

You can make an international SWIFT transfer to the card account details (IBAN). You can obtain the necessary details for the transfer at a Bank outlet. SWIFT transfers are available at Bank outlets and in Halyk app as normal.

Attention! Visa and MasterCard IPS terminated card operations in Russia from 9 March, 2022. Therefore, transactions with Visa and MasterCard Halyk Bank cards in Russia are not being processed.

Currently, servicing of “MIR” cards in the Bank’s devices (POS terminals, ATMs) is unavailable. Processing payments/transactions via the Bank’s POS terminals were suspended.

Card operations with Union Pay cards are performed as normal. Cash withdrawals at ATM of Russian banks and other card operations with the Bank’s cards in sanctioned Banks are unavailable.

If a customer makes a payment/cash withdrawal in RUB on the territory of the Russian Federation, while the customer’s card is in KZT:

1) The IPS (available only for Union Pay) will convert the amount from RUB to USD at its internal exchange rate,
2) The IPS sends a request to the Bank in the form of a converted amount in USD,
3) The Bank converts USD to KZT at the current cashless USD selling rate and blocks the transaction amount on the customer’s card,
4) The IPS sends a payment document to the Bank for settlement upon completion of the card transaction,
5) The Bank debits the transaction amount from the KZT card at the current cashless USD selling rate at the time of debiting. Please note that the blocked amount and the amount of money debited from the account may differ if the payment document from the IPS arrives later than the date of the amount request and changes in the exchange rate at the Bank.

If a customer makes a payment on a Russian website and the purchase amount is indicated in KZT:

When making a payment, the Bank receives payment documents from the MPS for debiting in foreign currency (see more detailed conversion procedure in the questions and answers above). Therefore, debiting money for the purchase from KZT cards is performed taking into account the conversion at the current cashless currency selling rate.