Promotions

Promotion period: 03.06.2024 – 31.12.2024

Terms and conditions:

• Bank bonuses are awarded in the amount of 100% bonus of the Metro fare;
• The maximum monthly amount of bonuses per customer – 3,000 bonuses.

Special exceptions:

• No bonus is awarded for payments made with the use of gift cards, corporate cards, cards issued to current accounts, or special-account cards;
• In case of return of a payment for which bonuses were previously awarded, bonuses are debited from the customer's bonus account;
• In case of any suspicious transactions by card holders, the Bank may unilaterally cancel awarding bonuses or return bonuses.

What is Face Pay?          

Face Pay is a contactless fare payment system using biometric facial recognition technology.  

How to activate Face Pay service in Halyk app?

1. Log in Halyk mobile app.
2. In "Payments" section select "Face Pay" service and then "Activate".   
3. Select and link bank card wherefrom fare will be automatically written off via Face Pay.   

Who can activate Face Pay payment?            

Face Pay payment service may be activated by Bank's customers - users of Halyk mobile app who are citizens of the Republic of Kazakhstan, over 16 years old.        

Where can I make Face Pay payments?        

In Almaty subway stations, where special fare gates with a camera for facial recognition are installed. Choose the gate with the round green "Face Pay" stickers.

At stations of Almaty subway:   

1. Go to special fare gates with camera for facial recognition; 
2. Stand on special green sticker "Face Pay payment" in front of fare gates and look into the camera;  
3. Green light will be illuminated and gates will be opened for entry;          
4. Fare will be written off from linked bank card;   
5. Once the toll has been charged, you will be notified thereof in Halyk app.        

How to pass successfully in subway via Face Pay?     

1. Make sure that there are sufficient funds on the linked bank card to pay for fare.        
2. Before passing through fare gates, remove your headwear and sunglasses, pull mask away from your face  so that camera could recognize you. Simultaneous passing of two or more passengers not allowed.    
3. Stand on green sticker "Face Pay" on the floor in front of subway fare gates.   
4. Wait for green signal and opening of gates, walk forward.
5. Fare will be written off from linked bank card.          
6. Once the toll has been charged, you will be notified thereof in Halyk app.      

How much does subway fare cost via Face Pay? 

Cost per a trip via Face Pay according to Almaty subway tariffs is KZT 120.     

Are there preferential tariffs subway fares via Face Pay ?

Preferential tariffs do not apply. Cost per a trip via Face Pay according to Almaty subway tariffs is KZT 120.                                 

What should I do if I could not get in the subway after opening of fare gates via Face Pay?

If you could not get through the fare gates after its opening for any reasons, for example, you lingered on and gates closed, you can pass through it in 10 minutes. Attention! Face Pay fare will be charged again from linked bank card.

Will double payment for subway fare be written off if you paid for fare simultaneously by token/bank card/"Onay" card and passed through fare gates via Face Pay?        

If after "Face Pay" service activation you paid for fare by token/bank card/"Onay" card and simultaneously  passed through fare gates with "Face Pay" terminal, then payment via Face Pay will be written off in any case.

Attention! If you have activated Face Pay service, please do not pay by token/bank card/"Onay" card when passing through fare gates with Face Pay.   

Why you can't activate "Face Pay" service in Halyk mobile app?         

1. You need to update Halyk mobile app.
2. You are a non-resident of the Republic of Kazakhstan or you are under 16 years old.

Learn more about Face Pay at the link.