State of emergency. Q&A
Information on transactions and services at the bank branches and in Halyk Homebank application
- All the transactions and services in Halyk Homebank application are functioning in regular mode
- Early and scheduled loan repayment is available in regular mode*
- Safe-deposit box lease and prolongation** are available in regular mode
- For the most recent information on ATMs, please call 7111 or follow the link
*Loan repayment at branches is carried out according to the working hours. Repayment in Halyk Homebank application is available from 09:00 to 18:00 except weekends/holidays
**Late payment fines/penalties for the rent of safe deposit boxes during the state of emergency are fully cancelled
Note:
In the Republic of Kazakhstan: Halyk Homebank application is available with enabled Internet (mobile Internet or wi-fi) connection, irrespective of the Internet blocking, and operates in a standard mode
Abroad: due to the restriction imposed by the Government of the Republic of Kazakhstan as a result of the emergency, Halyk Homebank is temporarily unavailable.
Q&A
All pensions and benefits for the current period were credited on 11 January 2022.
There are currently 59 operating branches of Halyk Bank in Almaty. Please click here for the list of branches and working hours
Please click here for up-to-date information on ATMs
There are currently 28 operating branches of Halyk Bank in Taldykorgan. Please click here for the list of branches and working hours
All safe deposit boxes are completely secure.
The operation of the safe deposit boxes is directly dependent on the status of the bank's branches. Please click here for the list of branches
No, they will not. Halyk Bank will not charge any penalties on any retail loans during the period of emergency from 5 January 2022 through 19 January 2022. If, any fines/penalties are assessed for any technical reasons, they will be cancelled by the bank. Moreover, if you have paid the fines/penalties, the bank will reverse and transfer the amount of fines/penalties written off to make your next loan payment.
No, it will not. The bank will not report your delinquency to the credit bureau.
Payment deferral applications are handled on a case-by-case basis at the post-sale service centers/district offices. In this case, the bank does not charge any commission or other fees associated with the rescheduling. As proof of deferral, it is necessary to provide supporting documents about a deterioration of your financial situation as a result of the emergency state.
For all Halyk Light credit and installment cards, any charged and unpaid / outstanding penalties for the period from 5 January 2022 to 19 January 2022 will be settled during the first ten days of February.
The Bank will cancel any outstanding loans/credit cards of those employees of the law enforcement agencies and special services who lost their lives as a result of the rescue operations during the the state of emergency. The lists are currently prepared.
According to the information message of the National Bank of the Republic of Kazakhstan, and the Resolution of the National Bank dated 9 January 2021, due to the unstable Internet and the ongoing counter-terrorism operations in Almaty and other regions, the banking system will be restored in stages, given the priority and social importance of banking services for the population and businesses.
The information is as of 18 January 2022.
Take care of yourself and your close ones!
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