Пресс-центр

Dear Clients!

Please be informed on the amendments to the Card Issue and Servicing Accession Agreement, as well as to the Card Using Rules. Main changes:

The customer undertakes to use the service ""Cash withdrawal without card"" only to receive its own money and not allow the receipt of money by third parties.

The currency of settlements for the cards of the Bank with the Payment Card System may be KZT, USD, EUR, RUB, GBP or CNY. At the same time, the Bank is not liable to the customer for the actions of the Payment Card System for converting the currency of the card transaction into the settlement currency, including for the difference in the settlement currency by card transaction from the transaction currency.
Upon successful authorization, the amount of the card transaction is blocked on the current account in the customer’s card database (the card account). When the Bank receives/forms payment document, the authorization amount is unblocked and debited from the customer’s card account. In the event that the currency of the card transaction is different from the currency of the Bank's settlements with the Payment Card System, the authorization amount and the amount of the payment document for one card transaction may be not equal.
The maximum amount that can be withdrawn per day through ATMs of banks outside the Republic of Kazakhstan is USD1,000 (one thousand).
Multicurrency card is a debit card that provides access to open accounts in different currencies. When issuing multicurrency card, depending on the service package, the Bank opens 3 or 5 card accounts to the customer's name (""Classic"" service package - 3 card accounts, ""Gold"", ""Platinum"" and ""VIP"" packages - 5 card accounts) in the currencies indicated in the Application Form for payment card issue. At the same time, opening of card account in tenge is mandatory.

When the customer makes the ""Conversion"" transaction by multicurrency card (money transfer between card accounts of one multicurrency card) in the Bank's ATMs and the Internet-Banking system, the Bank performs conversion at the rate of non-cash purchase/sale of currency established by the Bank at the time of authorization.

With multicurrency card, the funds are blocked during authorization of the debit transaction for the entire amount of the operation on the card account in the currency corresponding to the currency of the card operation (transaction). In case of insufficiency of money on the card account in the transaction currency on the day of authorization, the funds are transferred from other card-accounts of the multi-currency card. In the case of a transfer, the withdrawn amount is converted at the rate of non-cash purchase/sale of the currency set by the Bank at the time of processing the payment document for transfer.

The amendments to the Agreement and Rules become effective on 20 September 2017.

In case of disagreement with the amendments to the Agreement and Rules, before the introduction of the amendments, you have the right to withdraw from the Agreement by submitting written application for termination of the Agreement and closing the account in outlet of the Bank.

Learn more about the Agreement on 20 September 2017.